Refund Policy

This Refund Policy outlines the conditions under which Local Secrets XP will issue full or partial refunds. It should be read alongside our Terms & Conditions, which contain the full cancellation framework.

Deposit

The booking deposit is non-refundable under all circumstances. The deposit secures your place and covers administrative costs, reserved capacity, and initial expedition planning.

Cancellation by Participant

If you need to cancel your participation, the following refund schedule applies based on the notice period before your departure date:

Notice Period	Refund
More than 45 days before departure	50% of total trip cost refunded (deposit retained)
45 to 30 days before departure	Deposit forfeited; no further charge on remaining balance
29 days or less before departure, or no-show	Full trip price due — no refund issued

All cancellation requests must be submitted in writing via email or WhatsApp message. The cancellation date is the date we receive your written request.

No-Refund Situations

Refunds will not be issued for the following, regardless of notice given:

• Late arrivals at the departure point
• Early departure during the expedition
• Missed activities, sessions, or services during the trip
• Weather or wind conditions (kitesurfing is inherently wind-dependent)
• Personal skill limitations that prevent participation in scheduled activities
• Illness or injury occurring during the expedition, unless separately negotiated in writing before departure

Cancellation by Local Secrets XP

In the event that we cancel an expedition due to force majeure, safety concerns, or insufficient participant numbers, we will offer one of the following:

• A credit toward a future expedition of equivalent value
• Rebooking on an alternative departure date
• A partial or full refund where operationally feasible

We are not liable for any additional costs you may have incurred (flights, accommodation, equipment, etc.).

Transfer of Booking

If you are unable to attend, you may transfer your booking to another person up to 14 days before departure, subject to our approval. This is often a better option than cancellation as it avoids cancellation fees. Contact us to arrange a transfer.

Travel Insurance

Comprehensive travel insurance — covering trip cancellation, medical expenses, and adventure sports activities — is mandatory for all participants. We strongly recommend purchasing insurance that covers cancellation for any reason, which provides the most flexibility if your plans change unexpectedly.

Questions

If you have questions about this policy or your specific booking, please contact us before booking. We are happy to clarify anything.